The Whole Catalog

  • How to offer comfort/give sympathy

  • How to give sympathy for the loss of a pet

  • How to give sympathy for the loss of a partner

  • How to give sympathy for the loss of a parent

  • How to give sympathy for the loss of a loved one

  • How to give sympathy for the illness of a loved one

  • How to give sympathy for the loss of a child

  • How to give sympathy for an illness

  • How to give sympathy for a lost opportunity or job

  • How to give a funeral eulogy

  • How to deliver bad news

  • How to announce a new job

  • How to congratulate an employee on an award

  • How to congratulate someone on a big achievement

  • How to congratulate someone on a marriage

  • How to congratulate someone on a new baby

  • How to congratulate someone on a new job

  • How to congratulate someone on a promotion

  • How to congratulate someone on a wedding anniversary

  • How to congratulate someone on graduating

  • How to congratulate someone on successfully paying off a loan

  • How to give a compliment

  • How to give a recommendation

  • Answer Will You

  • How to respond to lies

  • How to say you’re not ready to move forward after an apology

  • How to say no

  • How to respond when you think someone is overreacting

  • How to set boundaries

  • How to redirect the conversation (bridging)

  • How to respond to nosy or inappropriate questions

  • How to answer impossible questions from kids

  • How to answer a question you will never know the answer to

  • Apologize

  • How to talk to an angry customer or client

  • How to apologize for a delayed reply

  • How to follow up with a customer who gave you a low survey score or bad review

  • How to apologize for the inability to do something 

  • How to apologize for a damaged product

  • How to apologize for poor service

  • How to apologize for something outside of your control

  • Things you need to stop apologizing for

  • How to apologize for the inability to pay

  • How to apologize for the delayed return of a borrowed item

  • How to apologize for being late

  • How to apologize for a missed appointment

  • How to apologize for a late payment

  • About Talking Points for Life

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